Altaro VM Backup Support Centre



  • What is the Altaro CMC?

    The Altaro VM Backup Cloud Management Console is a multi-tenant browser based console that you can use to monitor and manage your Altaro VM Backup Installations. Here’s what you can expect from the Altaro VM B...

  • Are there any additional costs to use the Altaro CMC?

    No, users will be able to login to the CMC free of charge so long as the following are true: They are not using a Freeware Edition license of Altaro VM Backup The Software Maintenance Agreement (SMA) is a...

  • What is a Primary Account and why is it used?

    Only the Primary Account has elevated privileges over other accounts and can perform the below tasks: Add/Remove Accounts Activate Subscription Billing (only for MSPs)

  • Can I change the Primary Account?

    Yes, this is possible, however will need to be done on our end. Kindly send an email request from the current primary account address to specifying the new account you wish to make your prim...

  • How can I grant access to additional users within my Organisation?

    The Altaro VM Backup Cloud management console is multi-tenant, and allows multiple accounts to login to the same organisation profile. Additional users will have access to all features for the customers under y...

  • How can I add a Contact with my Organisation?

    Each Organisation may have multiple contacts assigned. To add, edit or remove a contact, go to the Manage your Organisation. This will open the Organisation Profile screen. Switch to the Contacts tab to manag...

  • Why is my License Type not Supported by CMC?

    You must have an "Unlimited Plus" license with an active Software Maintenance Agreement (SMA) to be able to manage your instance of Altaro VM Backup through the Altaro Cloud Management Console. SMA Renewals as...

  • How do I enable (2FA) Two-Factor Authentication?

    To enable Two-factor authentication on CMC, you can follow the simple steps below: Open CMC and go to the Altaro Acount Admin page. Go to [Your Account] and [Account Settings] Click [Enable] and you...

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