Altaro VM Backup Support Centre



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For MSPs (Managed Service Providers)

  • Granting Portal Access to your Customers

    When logged in with an MSP account, you have the option grant access to the CMC to your customers. Doing this will allow your customers to monitor and manage their own Altaro installations and hosts using their...

  • Managing Customer Contacts

    Each Customer may have multiple contacts assigned. To add, edit or remove a contact, go to the Customers menu, and click the Manage button on the customer you would like to make the change to. This will open ...

  • Grant additional users within your organization access to your Partner...

    The Altaro VM Backup Cloud management console is multi-tenant, and allows multiple accounts to login to the same partner profile. Additional users will have access to all features for the customers under your p...

  • What is Subscription Billing?

    Subscription Billing is a licensing model based on usage and part of the Altaro VM Backup for MSPs program. Billing is be based on the number of VMs which are backed up per month, with a minimum of 10 VMs per ...

  • How do I activate Subscription Billing?

    To activate your Subscription of Altaro VM Backup for MSPs (What is Subscription Billing?), please follow the steps below: If purchasing through an Altaro Distributor: Kindly contact your regional distributo...

  • What happens when my Subscription evaluation expires?

    All Hosts that licensed with a a perpetual license key (Standard or Unlimited Edition) will be unaffected and continue to backup as usual. All Hosts which were covered by the Subscription Evaluation will stop ...

  • Can I evaluate Subscription Billing?

    Yes! You can sign up to our sign up to our MSP program here: http://www.altaro.com/msp-backup-solution.php Upon verification of your account we will also enable a 30 day evaluation of our Subscription Billing...

  • Can I add customers who are not using Subscription licensing?

    Yes, customers who have purchased a perpetual license key (Standard or Unlimited Edition) can also be added. Please note that such customers will not show up in the Subscription Billing section since they are ...

  • Are MSP Partners eligible for an NFR Key?

    Yes, if you have a minimum of 100 VMs being backed up, you will be eligible for a free NFR (not for resale) license key. Kindly contact sales@altaro.com for more information on getting an NFR key.

  • What information will be included in my monthly invoice?

    Here is an explanation of how your invoices will be issued and what type of usage each invoice will cover. First Invoice You will receive your first Invoice upon completion of the Shopping Cart. This inv...

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