Altaro VM Backup Support Centre


For MSPs (Managed Service Providers)

  • Creating your first Customer

    On first sign in to the Cloud Management Console, you will be presented with a quick setup wizard. This will guide you to create your first Customer and link your first Installation. Click on ‘Step 1’ in the...

  • Start Monitoring and Managing your first Installation

    Once registered the Altaro CMC Quick Setup wizard will detect the linked installation and the wizard will be updated. Click on ‘Step 3’ to be taken to the Dashboard to start monitoring backups for your fir...

  • Adding your first Altaro Offsite Server to CMC

    As you can see, now you have a new option called: "Altaro Offsite Servers" in the left-hand side menu. In order to get started adding your first AOS, click on "Add Altaro Offsite Server". If you're connect...

  • Granting Access to your first customer to the Altaro Offsite Server

    To start assigning a customer to your AOS. Go to "Altaro Offsite Servers" and then click on [Manage] on the one you'd like. Next click on [Grant Access to Customer] Next, select a "Customer" and an "Alt...

  • What is Subscription Billing?

    Subscription Billing is a licensing model based on usage and part of the Altaro VM Backup for MSPs program. Billing is based on the number of VMs which are backed up per month, with a minimum of 10 VMs per mon...

  • Can I evaluate Subscription Billing?

    Yes! You can sign up to our sign up to our MSP program here: Upon verification of your account we will also enable a 30 day evaluation of our Subscription Billing...

  • How do I activate Subscription Billing?

    To activate your Subscription of Altaro VM Backup for MSPs (What is Subscription Billing?), please follow the steps below: If purchasing through an Altaro Distributor: Kindly contact your regional distributo...

  • Grant additional users within your organization access to your Partner...

    The Altaro VM Backup Cloud management console is multi-tenant, and allows multiple accounts to login to the same partner profile. Additional users will have access to all features for the customers under your p...

  • How can I export a Backup Storage Report?

    Altaro VM Backup/Altaro Offsite Server Installations 7.7 or greater, which are connected to the CMC will have reporting on the primary Backup Storage and the Offsite Copy Storage. If you navigate to the side m...

  • Managing Customer Contacts

    Each Customer may have multiple contacts assigned. To add, edit or remove a contact, go to the Customers menu, and click the Manage button on the customer you would like to make the change to. This will open ...

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