Altaro VM Backup Support Centre


Connectwise Automate (Labtech) Integration - Marketplace installation

Last Updated: May 10, 2017 11:54AM CEST
Through the Altaro VM Backup Cloud Management Console, you can configure your backup Alerts to integrate directly with the Labtech Control Center

Note: Tickets raised in Labtech Control Center can also be raised automatically in the Connectwise Manage PSA system.

The Plugin works by connecting to the Altaro CMC service to download any raised Alerts for Altaro VM Backup Installation linked to your Altaro CMC Account.  The hosts for which you would like to raise Alerts should be both managed by an Altaro VM Backup Installation AND should also be running the LabTech agent.

Through this integration, Altaro VM Backup will create Alerts within the Labtech console, and also open tickets for any failure results, this is done through a plugin that can be installed from the ConnectWise Marketplace, as per the following instructions:
  1. Enable Alerts from the Altaro VM Backup Cloud Management console

  2. Install the Altaro VM Backup Labtech Plugin from the ConnectWise Marketplace
  3. At this point please close the Labtech Control Center console, and re-open it (this is required in order to proceed)
  4. To activate Altaro VM Backup Alerts, go to the System Dashboard > Config > Integration > Altaro VM Backup, and click Next

  5. Enter your Altaro Cloud Management Console credentials, and click Next

  6. Confirm the Altaro account shown on screen, and click Link to complete the activasion


Important notes on integration:

- New Alerts are downloaded from the Altaro CMC in batches every 5 minutes.

- For Alerts to be raised in LabTech, the Hypervisor which is raising Alerts also needs to be registered in the LabTech Control Center.  Alerts will only be raised for Hypervisors which are being monitored and managed by LabTech.

- If you change your Altaro CMC Credentials you need to update them in the LabTech plugin (Unlink and link again) to continue raising Alerts.
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